Shipping policy

 

📦 Shipping Policy

Thank you for shopping at Zenu’ah Naturals! Please review our processing and shipping details below.

Processing Time

  • All orders take 3–4 business days to process before shipping.

  • Processing time is in addition to the shipping times listed below.

Estimated Shipping Times

  • Canada: 4–8 business days

  • United States: 5–10 business days

  • International: Approximately 4 weeks

These are average delivery times (excluding the day of mailing). Orders may arrive sooner or later depending on postal service volumes, weather, and seasonal demand.

Carriers

We ship using Sendle, Chit Chats, Canada Post, or UPS.

Duties & Import Taxes (International Orders)

  • Duties, taxes, and import fees are calculated and charged at checkout.

  • Fees are collected upfront so you won’t face unexpected costs upon delivery.

  • Orders are shipped Delivered Duty Paid (DDP), which means customs clearance is handled before your order arrives.

Important Notes

  • We recommend ordering well in advance of holidays or special events.

  • Shipping times are estimates only. Once packages are handed over to the carrier, delays outside of our control may occur. We cannot guarantee exact delivery dates.

Thank you for your understanding and support! 💛